At NFinity Synergy Solutions, we strive to deliver quality services and digital solutions tailored to our clients’ needs. Customer satisfaction is our priority, and we are committed to resolving issues promptly and professionally.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Duplicate payment made by the customer.
- Unsuccessful or failed service delivery due to a technical error on our end.
- Project or service cancellation mutually agreed upon before work has commenced.
- Subscription or service plans that are eligible for cancellation within a specific trial or grace period (if applicable).
2. Non-Refundable Circumstances
Refunds will not be provided in the following cases:
- Work or services that have already been delivered, completed, or approved.
- Delays or dissatisfaction due to lack of client input, feedback, or cooperation.
- Domain purchases, third-party software licenses, or hosting services that are procured on behalf of the client.
- Customized solutions or development work once milestones have been met or source files delivered.
3. Refund Request Process
To request a refund, please contact us at contact@nfinity.com.my within 7 days of the issue arising. Include the following details:
- Full Name
- Invoice Number / Payment Reference
- Description of the issue and reason for the refund request
Our team will review the request and respond within 5-7 business days.
4. Refund Method
Approved refunds will be processed via the original payment method or bank transfer (where applicable). Please allow 7–14 business days for the refund to reflect in your account.
5. Contact Information
If you have questions about our refund policy or need support, please contact:
NFinity Synergy Solutions
📧 Email: contact@nfinity.com.my
🌐 Website: www.nfinity.com.my