Effective Date: 11th of April 2025
NFinity Synergy Solutions (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act (PDPA) 2010 of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data.
1. Collection of Personal Data
We collect personal data that is necessary for us to provide our services, which may include:
- Full name
- Contact details (email address, phone number, mailing address)
- Company name and details
- Payment and billing information
- Information provided in correspondence, forms, or through our website
- Technical data such as IP address, browser type, and site usage statistics
We may collect this data directly from you, via our website, email, phone, forms, or during the course of providing services.
2. Purpose of Collecting Personal Data
Your personal data may be used for the following purposes:
- To process service requests, transactions, and payments
- To provide customer support and respond to inquiries
- To manage your account and project communication
- To send administrative updates, invoices, or promotional materials
- To comply with legal or regulatory obligations
- To improve our services and website functionality
3. Disclosure of Personal Data
We do not sell or rent your personal data. However, we may disclose your data to:
- Authorized third-party service providers (e.g., payment gateways, hosting providers, marketing tools)
- Regulatory authorities as required by law
- Our business partners or contractors strictly for the purpose of fulfilling our services to you
All third parties are required to comply with confidentiality and data protection obligations.
4. Security of Personal Data
We implement appropriate security measures—both digital and organizational—to protect your personal data against unauthorized access, loss, misuse, or alteration.
5. Retention of Personal Data
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, tax, or accounting requirements.
6. Access, Correction, and Withdrawal
Under the PDPA, you have the right to:
- Access your personal data held by us
- Correct inaccurate or outdated data
- Withdraw your consent to the processing of your personal data
Requests can be made by contacting us via email at contact@nfinity.com.my. We may require proof of identity before processing your request.
7. Cookies and Website Tracking
Our website may use cookies to enhance user experience. Cookies are small files stored on your device to help the site function properly and gather analytics. You may disable cookies in your browser settings if you prefer not to be tracked.
8. Third-Party Sites
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of those sites. We encourage you to read their privacy statements.
9. Updates to This Policy
We may revise this Privacy Policy from time to time. Any changes will be updated on our website with the new effective date clearly stated.
10. Contact Us
If you have questions about this Privacy Policy or how we manage your personal data, please contact:
NFinity Synergy Solutions
📧 Email: contact@nfinity.com.my
🌐 Website: www.nfinity.com.my